Refund Policy

Last updated: 7/25/2025

1. Overview

We want you to be satisfied with our AI video editor service. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting them.

2. Subscription Refunds

Monthly Subscriptions

For monthly subscriptions, we offer a 7-day money-back guarantee from the date of your initial purchase. If you're not satisfied with the service within the first 7 days, contact us for a full refund.

Annual Subscriptions

For annual subscriptions, we offer a 14-day money-back guarantee from the date of purchase. If you cancel within this period, you'll receive a full refund.

3. Eligibility for Refunds

To be eligible for a refund, you must:

• Request the refund within the specified timeframe
• Not have violated our Terms of Service
• Not have excessive usage that indicates abuse of the refund policy

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after the initial period
• Partial month refunds for cancelled subscriptions
• Services already rendered (e.g., video processing already completed)
• Add-on features or one-time purchases

5. Cancellation Policy

You can cancel your subscription at any time through your account settings. Upon cancellation:

• You'll continue to have access until the end of your current billing period
• Your subscription will not auto-renew
• No partial refunds will be issued for the remaining time in your billing period

6. Technical Issues

If you experience technical issues that prevent you from using the service, please contact our support team first. We'll work to resolve the issue. If we cannot resolve it within a reasonable timeframe, we may issue a prorated refund.

7. How to Request a Refund

To request a refund:

1. Contact our support team through the website
2. Include your account email and order number
3. Explain the reason for your refund request
4. Allow up to 5 business days for processing

8. Processing Time

Once approved, refunds are processed through Paddle, our payment processor. It may take 5-10 business days for the refund to appear on your statement, depending on your payment method and financial institution.

9. Currency and Payment Methods

Refunds are issued in the same currency and to the same payment method used for the original purchase. We cannot refund to a different payment method.

10. Disputes

If you disagree with our refund decision, please contact us to discuss the matter further. We're committed to finding a fair resolution for all parties.

11. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of the service after changes indicates acceptance of the modified policy.

12. Contact Information

For refund requests or questions about this policy, please contact our support team through the contact form on our website.